Reward Coins Program Terms & Conditions

Effective Date: January 12, 2026

Please read these Terms & Conditions (“Terms”) carefully before participating in the Reward Coins Program (“Program”) operated by MRLENTZ LLC (“Company,” “we,” “us,” or “our”). By enrolling in or participating in the Program, you (“Member,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not participate in the Program.

1. Program Overview

The Reward Coins Program is a loyalty program that allows eligible Members to earn points (“Coins”) on qualifying purchases made at www.mrlentz.mom. Coins may be redeemed for discounts on future purchases, subject to these Terms.

2. Eligibility

  • The Program is open to individuals who are at least eighteen (18) years of age.
  • Membership is limited to one (1) account per person. Duplicate accounts may be terminated without notice, and associated Coins forfeited.
  • The Program is intended for personal, non-commercial use only.
  • By participating, you represent that all information you provide is accurate and complete.

3. Earning Coins

  • Members earn Coins on qualifying purchases at a rate determined by the Company and disclosed on the Program website.
  • Coins are earned upon order shipment, not at the time of purchase.
  • Coins will only be credited to Members who have a registered account at the time of shipment, or who register an account within twelve (12) months of the shipment date. Coins associated with orders placed as a guest that are not claimed via account registration within this period are permanently forfeited.
  • Coins are NOT earned on the following:
    • Gift cards
    • Shipping charges
    • Taxes
    • Sale or clearance items
    • Discounted purchases (including coupon or promo code usage)
    • Purchases made during designated promotional sales periods (e.g., Black Friday, holiday sales), as determined by the Company in its sole discretion
    • Any other items or categories excluded by the Company from time to time
  • The Company reserves the right to adjust, limit, or modify earning rates and eligible purchases at any time.

4. Coin Value & Redemption

  • Coins may be redeemed for discounts at checkout at the following rate: 12 Coins = $1.00 USD.
  • The minimum redemption is 12 Coins ($1.00 value).
  • There is no minimum purchase required to redeem Coins.
  • The maximum discount that may be applied using Coins on any single order is 25% of the order total (excluding taxes and shipping).
  • The Company reserves the right to restrict the combination of Coins with other discounts, promotions, or sales events at any time and in its sole discretion.
  • Coins have no cash value and are not redeemable for cash, gift cards, or credit under any circumstances.
  • Coins are non-transferable and may not be sold, bartered, or transferred to another person or account.

5. Coin Expiration

  • Coins expire twelve (12) months from the date they are earned (i.e., the shipment date of the qualifying order).
  • Expired Coins are automatically forfeited and cannot be reinstated.
  • The Company is not obligated to provide notice of pending expiration, though it may do so at its discretion.

6. Retroactive Coin Credits

  • At the Company’s sole discretion, Coins may be retroactively credited to Member accounts for qualifying purchases made prior to the Program’s effective date.
  • Retroactively credited Coins are subject to the same expiration, redemption, and forfeiture rules as all other Coins.
  • The Company is under no obligation to provide retroactive credits and may discontinue or modify this practice at any time without notice.

7. Returns, Refunds & Chargebacks

  • Returns: If you return a product for which Coins were earned, the corresponding Coins will be deducted from your account. If you have already redeemed those Coins, your Coin balance may become negative, and you will be required to earn additional Coins before future redemptions.
  • Chargebacks: If you initiate a chargeback or payment dispute for any order, ALL Coins in your account will be immediately and permanently forfeited, regardless of whether the Coins were associated with the disputed order. This forfeiture is in addition to any other remedies available to the Company.

8. Account Termination & Forfeiture

The Company reserves the right, in its sole discretion and without liability, to:

  • Suspend or terminate your participation in the Program;
  • Cancel or forfeit any or all Coins in your account;
  • Disqualify you from future participation;

for any reason, including but not limited to:

  • Violation of these Terms;
  • Fraudulent, abusive, or suspicious activity;
  • Creating multiple accounts;
  • Manipulation of the Program (including exploiting technical errors);
  • Initiating a chargeback or payment dispute;
  • Conduct that the Company believes is harmful to the Program, other Members, or the Company.

Terminated accounts and forfeited Coins will not be reinstated.

9. Program Modifications & Termination

  • The Company reserves the right to modify, suspend, or terminate the Program, in whole or in part, at any time and for any reason, including but not limited to changes to these Terms, earning rates, redemption values, expiration policies, and eligible purchases.
  • Changes are effective immediately upon posting to https://www.mrlentz.mom/loyalty-program/loyalty-terms.
  • The Company is under no obligation to provide individual notice of any changes. Your continued participation in the Program following any modification constitutes your acceptance of the revised Terms.
  • Upon termination of the Program, all unredeemed Coins will be forfeited within a timeframe determined by the Company.

10. No Vested Rights; No Property Interest

Coins are promotional credits only. Coins do not constitute property, do not create a vested right or interest, and confer no ownership rights whatsoever. Participation in the Program does not create any contractual or other legal rights against the Company except as expressly set forth in these Terms.

11. Limitation of Liability

  • The Program is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of Coins, loss of anticipated benefits, or loss of data, arising out of or related to your participation in the Program.
  • In no event shall the Company’s total liability exceed the dollar value of Coins in your account at the time the claim arose, or ten dollars ($10.00), whichever is less.
  • The Company is not responsible for technical malfunctions, system errors, unauthorized access to accounts, or any failure to credit or redeem Coins due to circumstances beyond its reasonable control.

12. Indemnification

You agree to indemnify, defend, and hold harmless MRLENTZ LLC, its owners, officers, employees, and agents from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your breach of these Terms;
  • Your misuse of the Program;
  • Your violation of any applicable law or regulation;
  • Any fraudulent, abusive, or unlawful activity associated with your account.

13. Dispute Resolution & Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

  • Informal Resolution: Before initiating any formal dispute, you agree to contact the Company at loyaltyprogram@mrlentz.mom to attempt to resolve the dispute informally for at least thirty (30) days.
  • Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Program shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration shall take place in Washington State, USA, or another mutually agreed location.
  • Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court.
  • Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.
  • Jury Trial Waiver: YOU HEREBY WAIVE ANY RIGHT TO A JURY TRIAL in connection with any dispute arising under these Terms or the Program.
  • Severability: If the class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the dispute shall proceed in court.

14. Governing Law

These Terms and your participation in the Program shall be governed by and construed in accordance with the laws of the State of Washington, USA, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Washington State.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with the Company’s Terms and Conditions and Privacy Policy located on this site, constitute the entire agreement between you and the Company regarding the Program and supersede all prior agreements, representations, and understandings.

17. Contact Information

For questions about the Program or these Terms, please contact:

MRLENTZ LLC
Email: loyaltyprogram@mrlentz.mom
Website: www.mrlentz.mom